aku9 Privacy Policy —
Your Data Is Our Responsibility

aku9 is an online betting and live casino platform operated for Bangladeshi players. We are fully committed to our users' privacy and follow internationally recognised data protection standards.

This privacy policy explains:

• What types of personal information we collect from you;
• How that information is used, stored, and kept secure;
• The terms under which information may be shared with third parties;
• Your rights and remedies regarding your information.

This Policy is an integral part of aku9's Terms and Conditions and both documents should be read together.

aku9 only collects information that is necessary to provide our services. Information is collected from two main sources:

2.1 Information You Provide

• Registration details: Full name, date of birth, email address, and mobile number.
• Identity verification (KYC) information: Details from your National ID card, passport, or birth registration certificate — whichever applies.
• Financial information: bKash, Nagad, Rocket, or Upay account details for deposits and withdrawals.
• Communication details: Information provided when you contact us via live chat or email.

2.2 Automatically Collected Information

• Device and log data: IP address, browser type, operating system, and access time.
• Cookies and tracking: Cookies are used for session management and to personalise your experience.
• Gaming activity: Bet amounts, game history, transactions, and account balance.
• Location data: IP-based location to determine your geographic position.

aku9 uses collected information only for the legitimate purposes listed below:

• Account management and verification: To complete the registration process and confirm your identity.
• Processing financial transactions: To securely complete deposits and withdrawals.
• Providing customer support: To resolve issues through 24/7 live chat and email support.
• Security and fraud prevention: To keep your account secure and detect unauthorised activity.
• Ensuring responsible gaming: To support the implementation of our Responsible Gaming Policy.
• Age verification: To confirm that all users are at least 21 years of age.
• Service improvement: To enhance platform performance and the user experience.
• Meeting legal obligations: To comply with applicable laws and regulatory requirements.

aku9 never sells or rents your personal information. However, information may be shared in the following limited circumstances:

• Payment processors: To settle financial transactions through bKash, Nagad, Rocket, and Upay. These providers are governed by their own privacy policies.
• Game providers: Game software providers such as Pragmatic Play, Spribe, JILI, and PG Soft do not receive any personal information beyond what is strictly necessary.
• Technology service providers: Providers of secure hosting, SSL encryption, and cybersecurity services operate under strict confidentiality agreements.
• Legal authorities: Only the minimum necessary information will be disclosed in response to a court order or a lawful request from a government authority.

aku9 retains your information for as long as:

• Your account remains active or you continue using the service;
• It is needed to meet legal obligations (generally at least five years after account closure);
• It is required to resolve disputes or substantiate legal claims.

Records of financial transactions — including deposit and withdrawal history — are retained for an extended period due to legal requirements. After the designated retention period, data is securely deleted or anonymised.

aku9 uses industry-standard security technologies to protect your personal and financial information:

• SSL/TLS encryption: All website traffic is protected by 256-bit SSL encryption, keeping your data transmission secure.
• Data storage encryption: Stored personal information is held in encrypted form.
• Access controls: Only authorised staff are granted limited access to data on a need-to-know basis.
• Firewall and intrusion detection: Advanced security systems are in place to prevent unauthorised access and cyber attacks.
• Regular security audits: Periodic security assessments are conducted to identify system vulnerabilities.
• Two-factor authentication (2FA): Two-factor authentication is available to provide an extra layer of protection for your account.

However, no method of transmitting or storing data over the internet can be guaranteed to be completely secure. aku9 strives to provide the highest level of protection, but absolute security cannot be guaranteed.

aku9 uses cookies to improve the experience of website users. Cookies are small text files stored in your browser.

Types of cookies we use:

• Essential cookies: Required for login sessions, language preferences, and security features. The website cannot function properly without these.
• Functionality cookies: Used to remember your preferences and settings, such as display preferences.
• Analytics cookies: Collect anonymous statistics to help us understand which pages on the site are used most.

You can control or delete cookies through your browser settings. Please note that disabling essential cookies may limit some website functionality.

aku9 believes users should have full control over their own information. To that end, you are granted the following rights:

• Right to access: You may request to know what information we hold about you.
• Right to rectification: You may request that incorrect or incomplete information be corrected.
• Right to erasure: In certain circumstances you may request that your data be deleted, although some information may be retained due to legal obligations.
• Right to restrict processing: In certain cases you may request that the use of your data be limited.
• Right to data portability: You may request to receive your data in a structured format.
• Right to object: You may object to specific uses of your data.

To exercise any of the above rights, email us at [email protected] or contact us through 24/7 live chat. We will respond to your request within a reasonable time.

aku9's services are strictly for individuals aged 21 and above. We do not knowingly collect or process the personal information of any minor.

If a minor has registered on our platform and we identify this, that account will be closed immediately and the associated data will be securely deleted. If a parent or guardian believes their child is using our platform, please contact us at [email protected].

aku9 may update this privacy policy from time to time. When any significant change is made:

• The "Last Updated" date on this page will be changed;
• Registered users will be notified by email;
• Continued use of the service will be considered as consent to the updated policy.

We recommend that you review this page regularly to stay informed about the latest policy.

The aku9 website does not contain links to external websites. However, third-party services may be used indirectly through game providers' software platforms. In such cases, aku9 is not responsible for the privacy practices of those third parties.

aku9's servers and infrastructure may be located in international locations. Even if your data is transferred outside your country, aku9 ensures that equivalent levels of protection are maintained.

Data transfers outside Bangladesh are conducted only where necessary to provide the service and are subject to strict contractual obligations.